Billing and refunds
Clear explanations of prepaid pricing, GST, cancellations, failed payments and refund eligibility.
Before purchase
Service listings may show illustrative first-glance monthly rates. A rate for a 12, 24 or 48-month term is not a one-month contract. The final order must show the full selected term, applicable taxes, total payable, features, renewal price and cancellation conditions before you authorize payment.
Current availability
A catalogue, estimate or availability request is not a confirmed subscription. If the requested service has not been verified and activated for sale, no payment should be requested for that product. Do not transfer funds based solely on a promotional card.
How cancellation works
Cancel in the owning product’s billing controls if provided, and save the confirmation. A prepaid term or setup work may affect service-end dates and refund eligibility. Cancelling Cloud does not automatically cancel unrelated TryDataverse products, and deleting an account need not cancel an active billing agreement.
Refunds and disputes
Where a paid service is not supplied as contracted, or a payment is duplicated or erroneous, retain the order and transaction reference and request review through the support and grievance route. Eligibility depends on the agreed service terms, work already performed and applicable law. We do not impose a blanket forfeiture of statutory consumer rights or promise an automatic full refund of every activated service.
Taxes and invoices
Applicable GST or other taxes depend on the order and customer location. Review full price and tax before payment. For business invoices, enter correct legal business and tax details at the time of purchase; corrected invoices may require additional checks.
If payment is uncertain
Do not immediately pay twice. First check bank status and the product’s order history. Never email complete payment-card numbers or authentication codes.